Refund Policy

 


Thank you for shopping at Modern Arts India. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.


Refund Eligibility


We accept returns and offer refunds under the following conditions:



  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number] days of receiving your order. We will provide a full refund or replacement, depending on your preference.

  2. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us immediately, and we will rectify the issue by providing the missing items or issuing a refund.

  3. Change of Mind: We understand that preferences may change. If you are dissatisfied with your purchase for any reason other than damage or defect, you may return the product within [number] days of receiving it for a refund, excluding shipping costs. The returned product must be unused, in its original packaging, and in the same condition as when you received it.


Refund Process


To initiate a refund, please follow these steps:



  1. Contact Us: Send an email to modenarts.in@gmail.com with your order number and details of the issue.

  2. Return Authorization: We will provide you with instructions on how to return the product and obtain a return authorization (RA) number, if applicable.

  3. Return Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to a damaged, defective, or incorrect product.

  4. Refund Issuance: Once we receive your returned item and verify its condition, we will process your refund within [number] days. The refund will be issued to the original payment method used for the purchase.


Exceptions


Please note the following exceptions to our refund policy:



  1. Customized or personalized products may not be eligible for returns or refunds unless they are damaged or defective.

  2. Gift cards and digital products are non-refundable.


Contact Us


If you have any questions or concerns about our refund policy or need assistance with a return, please contact us at modenarts.in@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.


Thank you for choosing Modern Arts India. Your satisfaction is our priority.